Midland 9250 4554  |  Forrestfield 9359 1205
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If you're not already using it, you're missing out!

Remote Help LoginSo, what is it?
Using today's technology, we can remotely support and monitor your IT infrastructure. This guarantees an almost immediate response to any computer problems as soon as they appear, without the need for a technician to come out to see you!

What does this mean for me?
Computer support within 2 hours of logging a support call. It's like having your own IT Department for a fraction of the cost!
* If the issue can not be resolved via remote admin, we guarantee you premium support callout within 24 hours.

How does it work?
We deploy specialised software at your business which allows us to 'log in' to your computers via the internet. Our data privacy agreement means that we never log in without your consent and all of your data is kept strictly confidential.

Register today to take advantage of our 2 WEEK FREE TRIAL

 

Deployment

All sites require initial Deployment (Setup), which is charged at our normal callout rate.

Remote desktop software will be deployed on two separate computers. This ensures that remote administration is still available in the event of one system having connection issues.

Once this has been completed, you're ready to go!

Take advantage of our Remote Support straight away for just $30 per 15min.

Or, sign up with us for $25 a month to receive a discounted rate of $20 per 15min - a saving of 33%

Anytime Use
  • No contract
  • $30 per 15min
Registered User
  • 12 month contract
  • $20 per 15min

Contact us for more information.

If we are unable to fix the issue using the remote login method please refer to our services page for other support options available, including priority callout.

 

Terms and Conditions of Use

Data Privacy Agreement
PC Madness Solution Source will not access the client’s computer or data unless requested to by the client or without the client’s prior knowledge. All client data is treated with strictest confidentiality and will under no circumstances be forwarded to any third party without the client’s consent.

Contract Cancellation Fee
Where applicable, early cancellation of the contract will attract a cancellation fee equal to one month’s subsciption.

Job Logging
When the client calls to log a new job, the standard fee (according to the client’s plan) will be applied immediately. Should the client log another job within the same hour of the initial call, NO additional logging fee will be charged, even in the case that the subsequent call is unrelated to the issue logged in the first call.


You Always Stay in Control

  • Clients must permit a technician to use each LogMeIn Rescue function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect)
  • Customers can choose to terminate the session at any time
  • All traces of the Customer Applet disappear from the remote PC when the session is finished

Connections are Secure

Our system employs end-to-end, 256-bit SSL encryption – the same security levels used and trusted by major banking institutions.

For more information...

Please review the LogMeIn Rescue Architecture Whitepaper (.pdf) This document provides an overview of the architecture behind LogMeIn Rescue. Topics discussed include data confidentiality, authentication and authorization, auditing and logging, and hosting highlights.

The following operting systems are currently supported:

  • Windows 7, Vista, XP, Server 2003 & Server 2008 (all including 64-bit); Windows 98, ME and 2000
  • Apple Macintosh OS X 10.4 (Tiger) and 10.5 (Leopard)
Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL) is required.