 If you are experiencing any of the following issues, these troubleshooting steps should help:
- Wrong characters appear when typing.
- Onscreen messages do not appear when pressing multimedia keys.
- Setting a multimedia button produces an illegal operation error message.
- Multimedia keyboard buttons not working.
- Internet keyboard buttons not working.
- Sticking keys.
- The most common problem when faced with a non-working keyboard is an improper connection. Try reconnecting your keyboard, restart your computer and see if that fixes it.
- Turn off the system. Unplug the keyboard connect and inspect for any bent or broken pins. If the pins are bent, then it is possible to gently straighten them using the tip of a ball point pen or mechanical pencil. If the pins are broken, then replacement of the keyboard may be necessary.
- Try updating the device driver. Visit the manufactures web site for the latest driver available for your keyboard make and model.
- While at the manufactures web site. See if there are software patches or updates available for your keyboard. If there are, go ahead and install them as well as the updated driver.
- If you are using a multi-media type keyboard, be sure to delete the software before installing any new drivers for this type of keyboard. Install the updated driver for the manufactures web site, then re-install the keyboard software. If any software updates or patches are available for your multi-media keyboard, install them at this time. Delete the keyboard software by using Add/Remove Programs (Start>> Control Panel>> Add/Remove Programs). If you receive a prompt asking if you would like to remove all shared files, answer "No to all". Then click OK.
If none of the above steps resolves your keyboard problem, it is likely that your keyboard is bad. |
